FAQ

Getting started at Sharkroll Casino is a breeze, perfect for both newbies and veterans. Simply head to our homepage and click the sign-up button. You'll need to provide basic details like your email, a secure password, and some personal info to verify you're of legal age—remember, you must be 21 or older in most US states. Once registered, you can explore our library of games from providers like NetEnt and Pragmatic Play. If you run into any snags, our live chat support is available 24/7 to guide you through. Pro tip: Enable two-factor authentication right away for extra security on your account.

Our welcome bonus packs a punch with a 500% match up to your first deposit of at least $10, plus 100 free spins on select slots. To claim it, select the promotion during your deposit process—it's that simple. Wagering requirements are set at 30x the bonus amount, meaning you'll need to play through that before cashing out winnings. Bonuses are sticky, showing up in green next to your balance, and they're usable on eligible games like slots from Hacksaw Gaming or Thunderkick. Keep in mind, these offers expire in 14 days, so don't wait too long to use them. Always check the terms to avoid any surprises.

While we don't always have ongoing no-deposit bonuses, keep an eye out for special promo codes shared via email or our promotions page. These might give you free spins or bonus cash without needing to deposit, ideal for testing games like those from Evoplay or PG Soft. If available, winnings from no-deposit offers are often capped at $50, and you'll need to meet wagering requirements—typically 40x—before withdrawing. Activation is easy: Enter the code during registration or in your account settings. Remember, these are great for low-risk fun, but they're subject to our general terms, including KYC verification for payouts.

Funding your account is quick with options like Visa, MasterCard, Apple Pay, or cryptos such as Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). Minimum deposits start at $10, and transactions are processed instantly for most methods. For withdrawals, head to your account dashboard, select your preferred method—like Bitcoin Cash (BCH) or Litecoin (LTC)—and request your funds. Processing times vary: Crypto payouts can be as fast as 10 minutes, while card withdrawals might take 3-5 business days. There's no general max cashout on deposit bonuses once wagering is met, but ensure you've completed KYC to avoid delays. We support currencies including USD, EUR, and CAD for easy play.

Wagering requirements ensure fair play, and at Sharkroll, they're straightforward—usually 30x for our welcome bonus. If you get a $100 bonus, you'd need to wager $3,000 before withdrawing related winnings. These apply mainly to slots and select games, though table games like blackjack or roulette might contribute less or not at all—check specific promo terms. Track your progress in your account dashboard. Meeting these unlocks your funds, and with no cap on cashouts for most bonuses, the sky's the limit. It's all about playing smart and enjoying the ride without rushing.

Sharkroll Casino is fully optimized for mobile devices, so you can play on your iPhone or Android without downloading an app. Just log in via your browser to access slots, live dealer games from Evolution Gaming, or sports betting if available. The interface scales perfectly, with touch-friendly controls for seamless spins on titles like those from Big Time Gaming. Whether you're commuting or relaxing at home, expect the same high-quality graphics and fast load times. If you hit a glitch, try clearing your cache or switching networks—our support can help troubleshoot on the spot.

We've got over 2,000 games from powerhouse providers like NetEnt, Pragmatic Play, and Hacksaw Gaming. Dive into popular US favorites such as online slots with themes from ancient adventures to modern jackpots, blackjack variants, roulette, poker, and craps. Live dealer options from Evolution Gaming bring the casino floor to you. New titles drop regularly from innovators like NoLimit City and Thunderkick, keeping things fresh. All games are RNG-certified for fairness, so every spin or deal is random and exciting.

Sharkroll Casino operates under a license from the Government of Costa Rica, ensuring we meet international standards for fair play and security. This means regular audits and compliance with responsible gaming practices. While we're accessible in many regions, note that access is restricted in certain countries—check our terms if you're unsure. For US players, we prioritize a safe environment with encrypted transactions and verified games. Our commitment to transparency builds trust, so you can focus on the fun without worries.

KYC (Know Your Customer) is a standard step to prevent fraud and ensure secure payouts. After your first withdrawal request, upload documents like a government ID, proof of address (e.g., a utility bill), and payment method verification via your account portal. It usually takes 24-48 hours for our team to review. Once approved, future withdrawals are smoother. This process protects everyone, and it's required before cashing out bonuses or winnings. If you have questions, email support@sharkroll.io for guidance—it's quick and painless.

If you encounter a glitch, like a game freezing or login issues, first try refreshing your browser or restarting your device. Clear cookies and cache often fixes connectivity problems. For mobile users, ensure your OS is updated. Our platform supports major browsers like Chrome and Safari. If the issue persists, reach out via live chat for real-time help—our team can diagnose and resolve most problems quickly. We also have a detailed FAQ on our site for common fixes, keeping downtime minimal so you can get back to gaming.

We take responsible gaming seriously with tools like deposit limits, session timers, and self-exclusion options available in your account settings. Set these up to manage your play and stay in control. If you need a break, contact support for assistance or resources like national helplines. Remember, gambling should be fun—never chase losses. Our site promotes healthy habits, and we're here to support you every step.

Your security is our top priority, with SSL encryption protecting all transactions and personal info. We never share data without consent and comply with strict privacy policies. Firewalls and regular security audits keep hackers at bay. For payments, whether using Ripple (XRP) or USD Coin (USDC), every step is secure. Play with peace of mind knowing your details are safe.